Consumer Behavior Shifts During COVID-19: A Stat Snapshot

Consumer Behavior Shifts During COVID-19: A Stat Snapshot

May 04, 2020 |
Laura Bakopolus Goldstone

In evaluating AdDaptive’s post-campaign B2B analytics in conjunction with a recent study on ad adjacency during COVID-19 (1,000 consumers surveyed in March then again in April 2020) conducted by Integral Ad Science (IAS), we’ve seen some positive trends in contextual preferences and consumer behavior in the advertising market. Our combined insights are as follows:

People are seeking out relevant information

  • 59% of consumers are consuming more news in general.
  • In under a month, consumers sought out 12% more Coronavirus-related content online.
  • Consumers actively sought out news outlets 27% more than the month prior.

People have expectations around ad placement

  • Instead of expecting Travel, Real Estate, Auto, Food & Beverage, or Banking / Finance / Insurance ads next to COVID-19 content, consumers DO expect to see Health / Pharma, Government, Education, Not-for-profit, and Tech / Telco advertisements next to COVID-19 content.
  • When seeing Coronavirus content, consumers are more likely to engage with advertisements that appear alongside positive coverage (as opposed to negative coverage).
  • Consumers have a more favorable sentiment toward a brand whose advertisements appear alongside positive headlines, as opposed to those that appear next to neutral or negative headlines.

People care about the content brands are producing

  • During this time especially, consumers prefer information-based, educational strategies. Thought leadership has never been so valuable and sought after.
  • Consumers are looking for brands to deliver thoughtful messages and helpful resources, rather than opportunistic promotions.

Takeaways

Your technology partners’ ad placement strategies, brand safety measures, and inventory access affect your consumers’ sentiment toward your brand.

You can generate positive feelings about your brand with educational content and thought leadership, as opposed to overly promotional material.

Consumers are looking for companies they can trust to provide news updates and information relevant to the situation at hand; tailoring your advertising strategy to help you find a place in the customer journey that puts your brand in a favorable position.

Chat with AdDaptive about your advertising strategies to ensure your brand is reflected the way you need during COVID-19.

 

 

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The Dos And Don’ts Of B2B Advertising During COVID-19

The Dos And Don’ts Of B2B Advertising During COVID-19

April 20, 2020 |
Laura Bakopolus Goldstone

Compassion is the universal language in our current environment, and leading people and brands with compassion will make a positive impact beyond this temporary crisis. For marketers, this is the time to pivot strategy to address the situation at hand. What made sense for Q2 previously no longer applies. Help your clients in their time of need, solve problems, and be compassionate.

Instead of ignoring the situation, take this chance to innovate, embrace new business challenges for yourself and your clients, and do all you can not just to survive but to emerge stronger together as a result. Below are a few tips to navigate the COVID-19 outbreak and find opportunities in this digitally focused world.


Don’t: Neglect Your Customers and Your Communities

Brands have a place in the minds of their consumers. Instead of disappearing, provide a welcomed message providing a solution, not a promotion. Don’t sell — solve. It is important now more than ever that people hear from you. You may position your communication differently now, but a message of support will remind them that they can rely on you.

Do: Communicate Effectively and Compassionately

Shift your short-term strategy to address the current environment. Each aspect can be effectively nuanced to achieve your new goals. Review messaging, channels, and even execution. Brands who craft messages to their target audiences that provide problem-solving aid will build trust. This will also help secure them as a partner and continue the relationship long after the virus passes.


Don’t: Remove Yourself from the Conversation

Removing yourself from the conversation is a brand’s downfall. It is not insensitive to advertise in a crisis; it is insensitive to ignore the crisis in your messaging. You have always fulfilled a need for your consumer, and that doesn’t have to stop. Since their needs have changed, your messaging should adjust to address how you can help them during this time.

Do: Be Financially Strategic

New short-term goals that pivot messaging also impact which channels will best deliver results with heightened financial responsibility. Historically, digital channels are relied upon in economic turmoil because they are the main places people continue to consume information. The media mix may need reevaluation; having the ability to pivot your messaging and creative quickly when needed will allow your brand to be relevant and informative.


Don’t: Ignore Your Own Struggles

We all share a certain degree of concern at this time. Allow that common ground to unite you and your customer base while maintaining a solutions-based approach in your brand voice. Relationship marketing builds strong connections, brand loyalty, and strategic partners; choosing a more sensitive angle will enable your brand to continue delivering relevant messages.

Do: Provide Thought Leadership

Now is a good time to focus on educational opportunities and provide informative content that positions your brand as a thought leader. Troubling times can be viewed as opportunities for companies to distinguish themselves from the pack, providing innovative solutions in a timely manner.


An exercise in creativity could reveal new ideas on how to pivot to provide solutions to your client base. If you were to continue advertising but wanted to acknowledge the situation and strengthen your brand, what could you say? What message would you want to deliver to your target audience that might help them see that you are a trusted partner and that the relationship will continue long after the virus passes? Posing these questions internally may produce an innovative solution that will address the situation, build brand awareness, and continue delivering ads to your audience members, reminding them that your offering holds value during – and beyond – this uncertain time.

 

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B2B Advertisers Who Find Cost-Effective, Flexible Solutions Will Thrive In Any Environment

B2B Advertisers Who Find Cost-Effective, Flexible Solutions Will Thrive In Any Environment

April 13, 2020 |
Laura Bakopolus Goldstone

Navigating uncharted waters is easier with flexible ABM than with long-term licensing contracts

Uncertainty has become the new status quo, with companies having to take each day as it comes and adjust as necessary.

Challenge

Because our glimpse into the future is coming in short waves, the ad tech industry is finding that relying solely on a SaaS (software-as-a-service) model is risky during these uncertain times. Employing any type of licensing model locks advertisers into long-term contracts that could tie up their budget or prevent the ability to pivot. If you don’t know what the environment will look like in a year, it may not be the best strategy to invest all of your media budget into one approach for a long period of time, especially at a time when efficiency is key.

Solution

Instead of crossing your fingers and hoping that your locked-in strategy with a SaaS or licensing tool will still fit in a year, it would behoove advertisers to find a more versatile approach during this uncertain time.

The solution is flexible, cost-effective, CPM-based media solutions.

Media budgets are more precarious now than ever before; advertisers should spend their money on media only to maximize efficiencies. Whereas licensing agreements typically include monthly fees and other upfront costs just to use the tool, this budget could be better spent on media itself through a CPM-based approach. Luckily, there are successful B2B advertising companies that offer a cost-effective, flexible ABM solution that bypasses long-term licensing and associated subscription fees so that the customer has the ability to pivot as necessary and can achieve a higher ROI. Because these technology providers tend to have shorter-term contracts to help you build on your strategy as it comes to fruition, they have to win over their customers month after month, going above and beyond to prove their ongoing value as well as ensuring alignment to the customer’s strategy and business needs.

Fortunately, such solutions are proven to yield long-term benefits. More versatile managed services help agencies and brands learn about their audience and tweak their strategy constantly, yielding higher effectiveness than the all-too-common “set it and forget it” approach.

Bonus: Something else to seek out during this time is firmographic reporting. Technology providers that offer transparent, firmographic reporting during and after campaigns will have an edge in this environment, as they will be able to prove campaign success and business impact while also using validated data to inform customers’ future strategies.

Implementation

Find a partner that can change with you.

Agencies and brands need to use their budget wisely during this time; navigating uncharted waters is much easier with cost-effective, CPM-based, flexible ABM solutions, as they yield better strategies, campaign results, and business impacts than a locked-in SaaS model that is licensed for months or even a year at a time.

Companies such as AdDaptive that offer more versatile solutions will help companies not just survive but thrive in any economic environment – especially when the future is uncertain. Managed services make better use of teams’ efforts than spending time learning and using a SaaS or licensing platform and will also give companies the chance to use learnings about their audience to inform the next quarter’s campaign strategies. Additionally, following a CPM-based approach without service costs and other fees maximizes efficiency and ROI, ensuring media budgets are being used as effectively and efficiently as possible. These flexible B2B solutions prove their value month after month, ensure alignment to business goals, and yield better results in the long run.

Focusing existing media plans with a more flexible solution will allow strategies to be implemented effectively while giving some wiggle room to pivot as the landscape changes.

Even if you already deploy a SaaS approach for some campaigns, it would be risky to only explore one avenue of deployment in a time of economic uncertainty. To protect your budget and your brand, diversifying your media plan will allow you to allocate resources where it makes the most sense. Adding a more flexible solution to your media plan may prove to be as close to a silver bullet as there is during this time, as you would be able to change directions and optimize toward new strategies as the landscape inevitably changes – a feat not always possible with long-term, licensing contracts.

To help businesses work smarter during times of uncertainty, AdDaptive’s smarter B2B advertising approach ticks all the boxes with none of the extra fees or wasted budget. Reach out to sales@addaptive.com to discuss how this flexible ABM solution could benefit your team today.

 

 

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B2B ABM At Home

B2B ABM At Home

March 17, 2020 |
Laura Bakopolus Goldstone

Amidst the flurry of worry and confusion around Coronavirus (COVID-19), it is only natural for advertisers to wonder how their B2B campaigns will continue to perform as increasingly more companies move operations remotely across the United States.

AdDaptive’s B2B ad campaigns can be expected to continue running as previously planned. For campaigns that began with an ABM list or a certain firmographic business profile, AdDaptive’s technology has already identified the office locations of each company (on the list of intended accounts) then matched this information to the business IP addresses at those locations. Because devices used at businesses have unique, B2B, digital identifiers, these business device IDs will stay defined to their business IP addresses regardless of location. This results in our solution serving the appropriate ad to the intended business influencer on the devices originally used at his or her office (without gathering any personally identifiable information).

For companies that are continuing to operate in-person in their corporate offices, these ads will continue to be delivered to the intended recipients.

Despite how people log onto their business networks, using a VPN or not, we are still able to reach the same business roles. Imagine that we’re expanding the corporate office to include millions of newly formed home offices: That’s how our B2B ABM at Home solution works.

For companies that are allowing remote work in order to mitigate the contraction and spread of Coronavirus, AdDaptive’s solution encompasses B2B ABM at Home. The same employees that have had ads delivered to them on their business devices in the office will now move their work to their houses and other remote locations. Because our technology is intelligent enough to stitch together the way someone sees an ad at work to the devices and avenues used to deliver that ad, we can still deliver ads to that user on their work laptop and resolve impressions back to the originating business.

The main point is that our technology is capable of connecting the business IP address to the business device, which has a device ID that is maintained regardless of where the employee is – in the office or at home. Identifying the business IP address in the first place and matching it to a business device ID enables ads to be delivered to the intended employees regardless of location, if they continue to use the same business device they typically use at work. This also means our B2B analytics should continue uninterrupted, since we will still be able to report back on the impressions delivered to the devices tied to the advertiser’s intended companies.

Check out our one-sheet for an infographic depicting the process graphically:

 

Or reach out to sales@addaptive.com with any questions.

B2B ABM At Home

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